Job Profile

• Manage customer disputes for debit cards and online banking, including chargebacks and working with payment card networks.
• Analyze transaction patterns to identify risks or fraud, perform regular risk assessments on digital products, and recommend improvements to existing controls.
• Implement fraud prevention measures in collaboration with IT and monitoring teams, ensuring full compliance with CBSL regulations, Global Standards and payment network standards.
• Prepare and present MIS reports on risk and disputes, support audits through accurate documentation and record-keeping, and contribute to ongoing management risk reviews.
• Liaise with internal teams including Risk, Compliance, and IT to resolve incidents, support contact centre escalations, and promote a shared understanding of risk mitigation processes.

Candidate Profile

• Ideal Candidate should be between 25-35 years.
• An academic record including successful completion of GCE A/L.
• A Minimum 03 years of experience in payment-card fraud operations or risk-management roles.
• Experienced in working with processors on dispute and chargeback escalations, including recovery processes.
• Solid understanding of card authorization flows, MCC risk profiles, and payment network dynamics.
• Excellent communication skills for for effective collaboration with cross-functional teams and external partners in remote environments.
• A dynamic and result-oriented individual with interpersonal skills.